Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the MedRep marketing website (the “Site”) and, where you are a customer or authorised user, the MedRep platform (the “Platform”). By using the Site or Platform you agree to these Terms. Where a separate signed agreement exists between MedRep and your organisation, that agreement governs and prevails over these Terms to the extent of any conflict.

1. Accounts

Access to the Platform is provided to named users under your organisation’s subscription. You are responsible for keeping credentials confidential, for activity that occurs under your account, and for ensuring your users comply with these Terms. You must notify us promptly of any unauthorised access or security incident.

2. Acceptable use

You agree not to, and not to permit any user to:

• Use the Platform unlawfully or in breach of any applicable regulation.
• Upload content you do not have the right to process or that infringes third-party rights.
• Attempt to access another tenant’s data or circumvent tenant isolation.
• Probe, scan, overload or disrupt the integrity or performance of the services.
• Reverse engineer, resell or sublicense the Platform except as expressly permitted.
• Use the Platform for clinical decision-making, diagnosis or medical advice.

3. Subscriptions and billing

The Platform is sold on a subscription basis. Pricing, term, scope, included modules and payment arrangements are set out in the order form or sales contract agreed between MedRep and your organisation. There is no self-serve checkout on the Site; all commercial terms, invoicing and renewals are handled through your account team. Fees are non-refundable except as stated in your contract.

4. Intellectual property

MedRep and its licensors own all rights, title and interest in the Platform, the Site and all underlying software, designs and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Platform during your subscription. You retain all rights in the data and content you submit (“Customer Data”), and grant us the rights needed to host and process it to deliver the services. Your brand assets remain yours; we use them only to render your white-label experience.

5. Warranties and disclaimers

We will provide the Platform with reasonable skill and care and in line with any service levels in your contract. Except as expressly stated, the Site and Platform are provided “as is” and “as available”, and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. The Platform is not a medical device and must not be used for clinical interpretation or patient care.

6. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, goodwill or data. Each party’s aggregate liability arising out of or related to the services is limited to the amounts set out in the applicable contract. Nothing in these Terms limits liability that cannot be excluded by law.

7. Termination

Either party may terminate as set out in the applicable contract, including for uncured material breach. On termination, your right to use the Platform ends and we will make Customer Data available for export for the period stated in your contract before deletion, subject to routine backup cycles and legal retention requirements.

8. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory rights you may have under local law. Where you contract with us under a signed agreement, the governing law and venue in that agreement take precedence.

9. Changes to these Terms

We may update these Terms from time to time. Material changes affecting customers will be communicated in advance. Continued use of the Site or Platform after changes take effect constitutes acceptance.

10. Contact us

Questions about these Terms can be sent to our legal team at legal@medrep.io.